When trouble shooting WebKeepAlive problems, you may be asked to export and email the System Application Event Log.  To do so, proceed to the Windows Control Panel, then click on Administrative Tools and then click on the Event Viewer, as illustrated below with Windows Server 2003.  Highlight the Application event log, right click the mouse and then click on Save Log File As. 

Once the Save "Application" As  dialog window appears, provide a file name and .evt  file extension.  Be sure to compress the file first in ZIP form before emailing.