When trouble shooting WebKeepAlive problems, you may be asked to export and email the System Application Event Log. To do so, proceed to the Windows Control Panel, then click on Administrative Tools and then click on the Event Viewer, as illustrated below with Windows Server 2003. Highlight the Application event log, right click the mouse and then click on Save Log File As.
Once the Save "Application" As dialog window appears, provide a file name and .evt file extension. Be sure to compress the file first in ZIP form before emailing.
When one uses the WebKeepAlive Configuration program to add URLs and define the overall WebKeepAlive environment, all definitions are retained within the System Registry. When trouble shooting problems, you may be asked to export the WebKeepAlive Registry contents. To do so, execute the following instructions and email the saved file to Sanibel Logic support.
After bringing up a command prompt window, key in REGEDIT.
A GUI Registry Editor window will appear. Navigate and click on the HKEY_LOCAL_MACHINE\SOFTWARE\Sanibel Logic\WebKeepAliveV5 registry key. Right click the mouse and select Export.
Once the SaveAs dialog window appears, as illustrated below, provide a file name and .reg file extension. Be sure to compress the file first in ZIP form before emailing.